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Digital files, custom works, physical works and support review rules.
Consumer withdrawal / Recesso del consumatore
Where the statutory right applies, give notice within 14 days from delivery of goods or conclusion of a contract for services or digital content not supplied on a tangible medium. You can withdraw without giving a reason. Use Withdraw from the contract here / Recedi dal contratto qui from this page, the site footer or your orders. Review the name, order and email, then confirm. Save the acknowledgement.
Per esercitare il diritto, quando applicabile, invia la dichiarazione entro 14 giorni dalla consegna dei beni o dalla conclusione del contratto per servizi o contenuti digitali senza supporto materiale. Puoi usare la funzione qui sopra e scaricare l’avviso di ricevimento. Non è necessario indicare un motivo.
Digital content and custom works
Immediate access alone does not remove withdrawal rights. For paid digital content not supplied on a tangible medium, loss of withdrawal on beginning performance requires prior express consent, acknowledgement of loss and the required confirmation. Other exceptions apply only where their specific legal conditions are met.
Alternative notice and optional model
Send an unequivocal notice to payments@giccommercial.com or Antonino Giccone, Via B. Fanciullacci, 8, 50051 Castelfiorentino (FI), Italy. An optional model is “I hereby give notice that I withdraw from my contract for [goods or service], ordered or received on [date], order [reference]. Name and address [details]. Date [date]. Signature if sent on paper.” You may use any equivalent declaration.
Returns and reimbursements
For a valid withdrawal, reimbursements are made without undue delay and within 14 days of notice, using the same payment method unless you expressly agree otherwise without fees. For physical goods, send back the goods within 14 days of giving notice. Reimbursement may be withheld until we receive the goods or evidence of dispatch, unless collection is offered. Applicable return costs are communicated before purchase. Statutory remedies for faulty or non-conforming products remain available. Contact support for delivery or conformity problems.